I have a defective disc. Do you have
an exchange program?
Unfortunately we don't have an exchange program. We create and develop the
games here, and Sony publishes the discs. However, you may contact the Sony
Computer Entertainment nearest you: America (SCEA),
Europe (SCEE),
or Japan (SCEI) for
help.
My game didn't come with a manual.
Can you send me one?
Sony Computer Entertainment America (SCEA),
Europe (SCEE),
or Japan (SCEI) can
help you get a new manual.
Do
you have any Ratchet & Clank or Insomniac merchandise?
Sorry to say we don't. Sony does merchandising like posters and such.
Will you make another Spyro game?
Insomniac Games created and developed the first three Spyro games (Spyro
the Dragon,Spyro
2: Rypto's Rage, and Spyro:
Year of the Dragon), and all others were developed by Universal, as they
own the license to Spyro. If you have questions regarding future Spyro games,
or any game after Spyro 3, please contact Universal.
What game are you making next?
Sorry, but all future projects are confidential until we or Sony announce them.
Are your games available on PC or
other consoles?
Sony Computer Entertainment publishes for us exclusively, so there are no Insomniac
Games video games for the PC or consoles other than the PlayStation One or
PS2 or PS3.
Do you have
soundtracks available for your games?
It's something we've considered, but at the current time there are no game
soundtracks available.
Can I beta test for
you?
Insomniac Games doesn't really have beta testing on site. Our publisher, Sony, handles the beta work.
We do however have a full-time in-house Quality Assurance Department, that tests games and reports bug work.
If you are interested in QA, please watch our open positions for opportunites.
I have a great idea/suggestion for
a game. Will you take it?
For legal reasons we are not allowed to take ideas or suggestions from outside
the company. (We can't even read them, actually.) As a developer, taking
ideas isn't really what we do. A publisher is who you would want to talk
to.
I want to work in the video game
industry- How do I get started? Where should I go to school? What classes do I take?
While we cannot advise you on what school to attend or which classes to take, we do encourage you to
actually go to school...I know-it's a drag.
Most of our artists have BFA's and our programmers have Computer Science or Engineering degrees.
Your school's academic advisors would be the best place to start for suggestions on programs.
While in college or specialized Game school, another great way to gain real work experience is to have an internship.
What better way to get "hands on" experience that you can put on your resume, than by having an internship or two to fill in with!
Another avenue to look to for starting out is our QA Testing Department. The hours are rough, but you get to see how the game
works and how everyone works together to create the game. It's a great opportunity to see the inner workings of the studio.
Do you offer internships?
Currently, Insomniac Games only offers summer internships to full-time students enrolled at a college, university, or specialized Game school.
Internships for the Summer of 2008 are available in Art, Animation, Design, and Programming.
Please check out the Interns section for further information and dates for material submissions.
What should I have on my demo reel? How long should the reel be?
For your submissions, we recommend only putting your best work on your reel or link.
While we appreciate your talent growing and maturing over time, we only want to see your most impressive work.
Your reel should give us examples of your abilities and style, but not be your complete body of work.
A shorter, more concise reel is always appreciated.
Why does insomniac only accept web links to on-line demo reels and portfolios?
We prefer to have links to URL's due to the amount of paper, plastic, and postage it takes to receive and store
a reel here. Since we are making strides to be a "greener" company, the idea of all of those packages and plastic
elements being used bothers us. We would llike to decrease our carbon footprint, and ask that our candidates do
likewise. It is really a green response, as well as a space saving initiative that we are working on, and
appreciate your help with it. Thanks!
How long until I get a response? Should I reapply after a certain amount of time?
How long do you keep my submission?
While we would like to respond to every candidate individually, it is just not possible. Once you have
submitted your information and resume in our Applicant System, you should receive an auto-generated response.
If your skill set is a match for one of our open positions, Insomniac Games will contact you directly.
There is no need to submit multiple times. All submissions are looked at and evaluated.
Do you hire a student straight out of school?
We do! We do! We are looking for talent, not just years of experience. So, even though you have only
been tinkering with games in your down time, if you have the talent and drive, we do want to hear from you.
We encourage students to finish their education and contact us when it is time to start paying back their student loans!
Can I QA test from home?
Unfortunately, due to the nature of the Quality Assurance process, and the fact that you would be
testing some products before they are released to the public, testing needs to be done on-site.
However, we do occassionally hire for these poistions, so keep an eye out for QA Tester openings.
Should I work with a recruiter?
Really, here at Insomniac Games we see no advantage to working with a recruiter, as we are happy to have direct contact with
our candidates. We find that it actually saves time and speeds up the process. If you are submitted to us through an agency,
you will go through the same review process as any other applicant.
